Douglas County, Kansas

Douglas County CASA Inc. earns Service Enterprise certification

February 14, 2023

LAWRENCE, Kan. – Douglas County CASA Inc. recently became the sixth nonprofit organization in the state to become certified as a Service Enterprise, joining the top performing 11% of nonprofits nationwide in volunteer engagement and organizational performance.

The Service Enterprise program, administered by AL!VE (Association of Leaders in Volunteer Engagement), strengthens nonprofit capacity through the fundamental and strategic use of volunteers and their skills to address community needs. A Service Enterprise is an organization that strategically leverages volunteers to achieve operational efficiency and greater social impacts. Meeting the certification criteria means that Douglas County CASA Inc. is fully equipped to effectively utilize the time and talent of volunteers to expand and enhance its services.

The Kansas Volunteer Commission notified Douglas County CASA Inc. about the certification on Jan. 24. Certification remains in effect for three years. The prestigious award was approved by AL!VE and Points of Light, the world’s two largest organizations dedicated to volunteer service. The certification recognizes Douglas County CASA as a leading organization in volunteer engagement. To earn the certification, the nonprofit completed an extensive organizational assessment; 19 hours of training; 20-plus hours of coaching; intensive planning; and the implementation of change management practices.

Douglas County CASA joins Elizabeth B. Ballard Community Services (certified in April 2022) and United Way of Kaw Valley (certified as United Way of Douglas County in October 2021) as the third Service Enterprise in Douglas County, Kansas.

“The process of applying for and working on our Service Enterprise Initiative certification has provided us the opportunity, the accountability, and a network of peers to… confirm much of what we do, while allowing and supporting us to expand and improve volunteer management best practices," Douglas County CASA Executive Director Erick Vaughn commented.

The Service Enterprise program concept was formed in 2010. In fall 2013, Points of Light scaled the project to 17 Service Enterprise Hubs in 11 states and certified 60 organizations. Points of Light between 2014 and 2021 scaled the project to 31 states and certified more than640 organizations. In October 2022, AL!VE began administering the program.

Research conducted by the TCC Group, a national program and evaluation firm, found that organizations operating as Service Enterprises outperform peer organizations on all aspects of organizational effectiveness and are more adaptable, sustainable and capable of scaling their work. Research also shows that Service Enterprises are as effective as their peers while operating at almost half the annual budget. For every $1 Service Enterprises invest in volunteer engagement, they get $3-$6 in return through more effective program delivery.

Douglas County CASA, Inc. trains volunteers – Court Appointed Special Advocates - to advocate for the best interests of children who have experienced abuse and neglect and are under the protection of the court system in Douglas County, Kansas. CASA helps these children find safe, permanent and loving homes. To find out more about Douglas County CASA, Inc., visit

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